Designing a Palette Business Users Can Actually Use
The hardest interface in a self-service workflow tool is not the canvas – it is the short list of things a user can drag onto it.
Keep the Model Out of the Run Path
An LLM that routes live cases cannot answer the only question an auditor will ask. Let the model author the process; never let it execute one.
Structured Output You Can Actually Rely On
Most hallucination in document extraction is a schema design failure. Stop parsing prose, put the meaning in the schema, and ask for provenance.
Why Changing a Workflow Shouldn’t Require a Deployment
Six weeks to add a field is not a process maturity problem. It is an architectural boundary in the wrong place – and moving the graph from deployable artefact to application data is what fixes it.
Discovery That Actually De-risks a Workflow Project
There are always three versions of a business process: the documented one, the performed one, and the exception one. Interviewing the process owner captures only the first.
The Publish Gate: Validation as a Project Management Tool
Give business users a workflow builder and the first question is what stops them building something broken. Training does not scale. A gate does.
IBM BAW External Implementations: Human Tasks Without Coaches
The most useful thing to know about BAW, if you want a modern front end on it: a user task does not have to come with a user interface.
Why Workflow Projects Overrun: The Integration Register
Workflow projects rarely overrun because the workflow was hard. They overrun because of the systems it has to talk to – and those are discovery failures with a long fuse.
Designing AI Features That Still Work Without the AI
What does your product do when the model is unavailable? If the answer is ‘a blank screen’, you have not built an AI feature – you have built a dependency.
Message Events and UCAs: Event-Driven Routing in IBM BAW
If a step in your process is described with the word ‘until’, that is a message event with a correlation key and a timeout – not a fifteen-minute polling timer.